Refund policy

We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.

Returns

  • Customers may request a return within 14 days of receiving the product.

  • The product must be unused, in its original condition, and in the original packaging.

  • Accessories, opened items, and used products are not eligible for return unless there is a manufacturing defect.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be made using the same payment method used during checkout.

Defective or Damaged Items

  • If you receive a defective or damaged product, please contact us within 48 hours of delivery.

  • Proof (photos or videos) may be required.

Shipping Costs

  • Shipping fees are non-refundable.

  • Return shipping costs are the responsibility of the customer unless the product is defective.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
[nuovoteceshop@gmail.com]